الضمان الذهبي

Our confidence in the quality of our product, we have provided you with the "Golden Warranty" service, meaning the customer has the right to return the product and be compensated for the remaining value even after a year from the purchase date, and the shipping cost will be on the buyer. To request a product return, the following steps must be taken: 1- Transfer to the bank account below to pay the shipping cost: 27 Riyals Current account: 252608016055878 IBAN: SA05800002526080160558782 2- Contact customer service via the link below and inform them of the return request: WhatsApp "Direct Link": https://wa.me/message/J7F43BTMA3TUF1 Or WhatsApp number: 00966538686055 and inform customer service of the desire to request a return. After the product arrives and its condition is verified to meet the conditions, the amount will be refunded to your account within a maximum of 30 working days. There are certain cases where the product cannot be returned according to the policy in Thuraiya Al-Tayeb for Oud store: When the product is damaged by the customer, a return request cannot be made. I received a damaged product, do I have the right to request a return? Yes, you have the right to request a return, and upon receipt from the shipping company in a damaged condition, provided that the return is requested within the first 5 days of receipt. You can contact the "Thuraiya Al-Tayeb for Oud" customer service team and provide us with a photo of the damaged product along with the packaging paper and shipping box and the condition it arrived in, via the following link: WhatsApp "Direct Link": https://wa.me/message/J7F43BTMA3TUF1 WhatsApp number: 00966538686055. Return and exchange policy for Oud fragrances: If you receive a damaged product, you have the right to request a return or exchange, provided that the request is made within only one day from the date of receipt. You can contact the "Thuraiya Al-Tayeb for Oud" customer service team and provide us with a photo of the damaged product along with all accessories and the condition it arrived in.